My reading list
Instead of a book review like the last two Fridays, I wanted to throw my current reading list up and get any comments and/or recommendations for other
Great Customer Service: Portfoliositez.com
Perhaps you've read my rant on Blu Domain...maybe you haven't. If not, feel free to click over and read it here. Well...today I'm going to praise
Results over Process
Timothy Johnson takes a swipe at methodologies in his post titled "Worshipping the Hammer". To be more accurate, he takes a swipe at those people who
a sense of urgency
John P. Kotter, author of "Leading Change" and "Our Iceberg is Melting" is set to release a new book titled "a sense of urgency" (release date September 3
Guest Post: This is Why You Should Change Careers
This is a guest post by Heather Johnson, who writes on the subject of how to become a nurse. She invites your feedback at heatherjohnson2323 at gmail dot
Outsmart!
Jim Champy's new book titled "Outsmart!: How to Do What Your Competitors Can't" is an interesting book. It's short and easy to read...and full of some
Reasons for Resisting Change
Peter Vajda has a great post over on Slow Leadership titled "Why People Resist Change" that is well worth the time to read. Peter argues that the reasons
Social Networking in the Enterprise
There's an interesting story on ReadWriteWeb (RWW) and the Wall Street Journal this week about Social Networking failures in the enterprise. An excerpt
Note to Self: Think before publishing
I was reminded this past weekend by Bruce Henry that I sometimes push "publish" much too quickly on a blog post. Go read my post titled "Leadership and
Moose on the Table
Just finished reading "Moose on the Table"by Jim Clemmer. Before I get into the review, let me define "moose on the table." According to the author, it
Agility & Business
Michael Hugos had a really good post on CIO.com titled "Agility Means Simple Things Done Well, Not Complex Things Done Fast" that provided the best
Enterprise Risk Management Survey
I recently ran across a survey by Accretive Solutions (formerly Horn Murdock Cole, Dickson Allan, BF Consultants, and CFO Service) discussing the results
Leadership and Organizational Change
Recently, while reading a book on Organizational Change and Project Management, I noticed a disturbing pattern. The book I was reading discusses the
The Milkshake Moment
Just finished up reading "The Milkshake Moment" by Steven S. Little. This is an interesting, well-written book worth picking up. It's easy to read with
Does Outsourcing affect Customer Loyalty?
A recent study by researchers at University of Michigan and University of Richmond shows that outsourcing/offshoring certain aspects of your business can
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