EB
Customer Service

A lesson in Customer Relations

Yesterday I spent some time going through my inbox and cleaning up a lot of email newsletters / services that I've subscribed to.  I think I unsubscribed

Mar 3, 2011 · 3 min read
EB
Project Management

Oh boy! Another Project Management Certification...

I just saw an announcement that the Project Management Institute has a new Project Management Certification for Agile that they are piloting now (hat tip

Mar 1, 2011 · 1 min read
EB
Sunday Links

Links for Feb 27 2001

It is all about The Customer by Neil Pearce Quote: Too often we in the IT department are seen as being out of touch by other people within the business

Feb 27, 2011 · 3 min read
EB
Foto Friday

Foto Friday – Antelope Canyon sand flow

Here's yet another shot from our trip to Antelope Canyon last year.  I love the colors and light in this canyon and the flowing sand adds to the photo.

Feb 25, 2011 · 1 min read
EB
Featured

Three simple questions for project selection

Neil Pearce just published a very nice piece titled "It is all about The Customer". Go read it. In the article, Neil argues that IT needs to focus on

Feb 24, 2011 · 3 min read
EB
Information Technology

The joys of tax time + a lesson

I've spent the few weeks working on my taxes. Fun Fun, right? It's actually not too bad to be honest...our tax situation isn't too terribly convoluted but

Feb 22, 2011 · 2 min read
EB
Sunday Links

Links for Feb 20 2011

A System for Speaking IT Truths to CEOs - Robert Plant on the Harvard Business Review Quote: One of the protocols that's used for teaching medical

Feb 20, 2011 · 2 min read
EB
Foto Friday

Foto Friday – Seagull in Flight

I went out Saturday to find some birds in flights to practice...i found quite a few seagulls at a local pond. The sun was quite harsh but I had a good

Feb 18, 2011 · 1 min read
EB
Knowledge Management

Flexible tools and platforms for a changing world

In the IT world, we tend to take a single-minded approach to our technology platforms.   We have email systems. We have web systems. We have HR and

Feb 17, 2011 · 2 min read
EB
Featured

Reinventing IT might mean rethinking the Business

After my last post on the topic of Reinventing IT, I decided to think about the different aspects of actually reinventing IT and what it might actually

Feb 15, 2011 · 5 min read
EB
Sunday Links

Links for Feb 13 2011

Which is better, thought or action? by Laura Rose on UCSC Extension in Silicon Valley Quote: Everything begins with a thought. Without thought there is no

Feb 13, 2011 · 2 min read
EB
Foto Friday

Foto Friday: Yet another Cardinal

One of my favorite birding spots is full of cardinals...so I get plenty of practice taking their photographs. Captured with Canon 1D Mark III with Canon

Feb 11, 2011 · 1 min read
EB
Information Technology

Reinventing IT?

There's been some excellent content and discussions recently about reinventing IT.  Mark McDonald at Gartner has been talking / writing about the subject

Feb 10, 2011 · 2 min read
EB
Social media

Revisiting Signal to Noise & Twitter

I had quite a lot of feedback from my Signal to Noise Ratio & Twitter post last week. Most of the feedback was positive and in agreement with my

Feb 8, 2011 · 2 min read
EB
Sunday Links

Links for Feb 6 2011

How to Use Communication to Establish Trust in Remote Teams by Celine Roque on GigaOm Quote: With remote teams, we must know how to communicate

Feb 6, 2011 · 3 min read