The frustrations of being "just" a customer
I really hate being "just" a customer. "Just" a customer is someone you force to call an 800 number to get service. "Just" a customer is someone that has
Links for May 1 2011
Why does the sun never set on legacy applications? by Jim Harris on OCDQ - Obsessive-Compulsive Data Quality (OCDQ) Quote: The simple reason most legacy
Foto Friday – Waterfall at Garvan Gardens
Here's a nice landscape shot of the waterfall at Garvan Gardens in Hot Springs Arkansas. Captured with Canon 5D and Canon 24-105 L handheld. EXIF: 1/13
A story of a CIO, IT and Marketing
I heard a pretty good story recently. It goes something like this: A new CIO joins the company. He's not completely new to the organization but he is new
Simple, Fast and Leveraged – Reasons to move to the cloud?
This post sponsored by the Enterprise CIO Forum and HP. I just finished watching an interview titled Cloud benefits are speed, simplicity and resource
Links for April 24 2011
The Evolution of Customer Service by Michael Fauscette Quote: Social customer service and support is simply an extension of your current offerings, which
Foto Friday – Valley of Fire
Here's a shot from the Valley of Fire near Las Vegas from our trip last year. Captured with Canon 5D and Canon 17-40 L handheld. EXIF: 1/125 sec, f/8.0,
User Personas for Technology Selection Projects
I've been playing around with the idea of User Personas for use in technology selection projects. I've used user personas while building various websites
Repetitive Redundancy and the Search For New
I've been reading a lot of new blogs lately. Not really sure what I've been looking for, but I feel like something is missing. I feel like I've been
Links for April 17 2011
Because You Matter by Danny Brown on Social Media Marketing Blog Quote: We spend so much time wondering how we can be like someone else. How we can have
Foto Friday – Dragonfly on Green
Here's a shot of a Dragonfly along with some type of carcass captured at the Village Creek Drying Beds in Arlington TX. Captured with Canon 7D with Canon
The Steve Jobs Way – Book Review
Note: I received a review copy of this book from the publisher / PR firm. I'm not an Apple 'fan-boy' and don't much like Steve Job's personality, but I
Done Never Is
Last week, David Aponovich from ISITE Design wrote a nice piece titled Avoiding the CMS Death Spiral on ISITE's CMS Myth blog. If you don't know who ISITE
Links for April 10 2011
Avoiding the CMS Death Spiral by David Aponovich on The CMS Myth Quote: CMS is a challenging technology to get right. It’s complex software that supports
Foto Friday – Song Sparrow
A nice portrait of a sparrow at the village creek drying beds in Arlington, TX. Captured with Canon 1D Mark III with Canon 400mm 5.6 L + Canon 1.4x
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