Five Simple Traits of Leadership
In my many years of school and independent reading, I've run across a lot of theories about Leadership. Each theory seems to have its own idea of what it
Rediscovering Linux (via Ubuntu)
I had an old Dell 8250 sitting around (after purchasing a new Dell E521) and I decided to install Linux to see how the distributions were doing these
Buying a new computer – Revisited
As a follow-up to my post titled "Buying a New Computer", I wanted to let every know {start sarcasm} what a great experience using Vista is {end sarcasm}.
Using Gmail to capture Tasks
For as long as I can remember, I have been looking for a simple way to capture tasks for later review. I've looked at many different time management
Just in case…
If you see any quirks with this blog/website please let me know (via comments or email). I have recently setup this blog to update the blogging engine
I’m back
It seems like an eternity since I've posted something here but its only been three weeks. I've been busy getting settled into a new job...I'm now working
Buying a new computer
A few things have occurred over the last week that have led me to purchase a new desktop computer....which of course allows me to get all nerdy/geeky and
Godaddy Customer Service – An Update
If you haven't read the post earlier this week about Godaddy's customer service, you really didn't miss much...other than a rant from me about how bad
Computer cited for practicing law
This story has been around for a week or so but it was interesting enough (to me at least) to share. The 27B Stroke 6 blog over at Wired.com has an
Customer Service – GoDaddy Style
I'm not sure if anyone has noticed recently, but my blog (and a few other websites I have on the same server) has been running slowly...so I decided to
Participative Management
When I first heard of participative management, I thought that it must be some 'new fad' (which isn't true at all) and after reading a few things about
Improving Customer Service
There are many books, articles and blog posts about improving Customer Service. For example, a Google search for "Improve Customer Service" results in
Jack's Notebook
Jack's Notebook, written by Gregg Fraley, is a business novel in the same vein as those by Patrick Lencioni and Eli Goldratt. This book uses a fictional
Firing Customers
Joel Spolsky of Joel on Software had an interesting post on his blog titled "Seven Steps to Remarkable Customer Service". The seven steps aren't anything
Shadow IT (aka Doing What IT Won’t/Can’t)
Shadow IT has been defined by George Spafford in his article titled The Dangers that Lurk Behind Shadow IT as: ...groups providing information technology
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