It seems like an eternity since I've posted something here but its only been three weeks. I've been busy getting settled into a new job...I'm now working
A few things have occurred over the last week that have led me to purchase a new desktop computer....which of course allows me to get all nerdy/geeky and
If you haven't read the post earlier this week about Godaddy's customer service, you really didn't miss much...other than a rant from me about how bad
This story has been around for a week or so but it was interesting enough (to me at least) to share. The 27B Stroke 6 blog over at Wired.com has an
I'm not sure if anyone has noticed recently, but my blog (and a few other websites I have on the same server) has been running slowly...so I decided to
When I first heard of participative management, I thought that it must be some 'new fad' (which isn't true at all) and after reading a few things about
There are many books, articles and blog posts about improving Customer Service. For example, a Google search for "Improve Customer Service" results in
Jack's Notebook, written by Gregg Fraley, is a business novel in the same vein as those by Patrick Lencioni and Eli Goldratt. This book uses a fictional
Joel Spolsky of Joel on Software had an interesting post on his blog titled "Seven Steps to Remarkable Customer Service". The seven steps aren't anything
Shadow IT has been defined by George Spafford in his article titled The Dangers that Lurk Behind Shadow IT as: ...groups providing information technology
Mindjet is hosting a webinar about Service-Oriented Project Management with Jerry Manas on March 7, 2007. More information is available at the Mindjet
This definition is from Rob Millard at the Adventure of Strategy Blog in a recent post. Successful strategy is not about a grand plan. Rather, it is an
Many other bloggers (Hal Macomber for one) have already discussed this report, but I wanted to say a quick word about it as well. The report, from the
A great story over on David Maister's Passion, People and Principles blog titled A Case Study In professional Ethics. Its a great story about integrity,
The Slow Leadership blog has an interesting post about "Practicing Conscious Incompetence". What is Conscious Incompetence? In a nutshell, it is the act
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